Adagio Customer Service

Back in February, an absolutely terrible thing happened to me. My Adagio IngenuiTEA, which I had bought to replace my well-worn and broken Teavana Perfect Teamaker...ceased to work. The strainer would float up, destroying its efficacy as a strainer, and the leaves would clog the spout. An all around tragedy of epic proportions. Being that I use teaballs only in the most desperate straits, this severely cramped my tea-drinking style. I immediately wrote to Adagio, who promised to send me a replacement strainer the following day. I was surprised that they wrote back within an hour, and felt warm fuzzies at the quick resolution of the problem. Adagio explained that sometimes the strainers are manufactured just a smidgeon too small, which was apparently the problem with mine. Until my replacement strainer arrived, I was advised to preheat the teamaker like a pot. I assume this was so that the swelling would hold the strainer in place, however, the swelling was not enough for my poor, under-sized strainer. Knowing that Adagio products usually arrive with a ridiculous speed, I resolved to wait a day or so for my happy ending.

A happy ending that was, sadly, to be postponed. I waited, and waited. A month went by, and no strainer appeared on my door step. I was reduced to teaballs that restricted my oolong leaves and teabags. I refused to simply go out and buy a new device, relying on Adagio to come through. Finally, I wrote to Adagio again. Within an hour, they had written me an apology for their mistake, and the new strainer arrived very shortly afterwards.

This morning, I enjoyed a nice, well-infused cup of Jasmine Oolong. And I am very pleased with Adagio's final action, if the delay was a bit frustrating. At least they came through in the end.

Comments

[Phamt]

This is probably an exception. Adagios usually is pretty quite good at customer service. But well, I am glad that you got the replacement after all.

Phamt,
www.nature-healthy-tea.com